Verifying identity during tax time shouldn’t be a hassle. But for many Australians, outdated systems and limited ID options turn a simple process into a frustrating one. That’s why One Click has integrated ConnectID®, a digital identity solution developed by Australian Payments Plus (AP+), to streamline verification, reduce errors, and help users get through tax season faster and with more confidence.
Financial Inclusion Starts with Smarter Verification
What began as a search for a secure way to verify client bank account details quickly turned into something much bigger. ConnectID offered a smarter alternative to traditional ID verification methods and aligned perfectly with one of our core values: financial inclusion. Not everyone has a passport or driver licence. And they shouldn’t need one just to lodge a tax return or get access to basic financial services.
ConnectID fills that gap by enabling users to verify their identity using a secure, real-time connection to their bank. No document uploads, no biometric scans, and no digging through paperwork. It also preserves privacy by ensuring excessive sensitive data isn’t stored or passed around unnecessarily. When data breaches are an almost weekly headline, that approach matters more than ever.
Less Friction, More Confidence
Beyond convenience, the integration tackles real-world friction, the kind that costs both time and trust. Prior to ConnectID, if someone’s details didn’t align with outdated government records, we’d get stuck in a frustrating cycle of manual reviews, long phone calls, and delays. Now, we validate identities quickly using dynamic, bank-held data.
Next steps are to expand ConnectID’s role to include securely sharing bank account details when customers nominate their refund destination. That’s a win all round; for fraud prevention, for our team (i.e. fewer misdirected payments), and for users who just want their refund to land in the right place, fast.
All of this means we can handle peak periods more efficiently. Tax time always puts pressure on systems and support teams, but with more automation and fewer manual checkpoints, we’re able to keep things moving for a growing customer base without compromising service quality.
Digital ID Puts Control Back in the Right Hands
ConnectID and other digital ID solutions significantly reduce the need to collect, copy or store sensitive identity data, particularly across multiple platforms and locations. They reuse information which was previously verified at the source, minimising exposure to breaches, compliance risk, and system errors, and ensure that customers are always in control of when and where they have shared their information.
It’s not just good security, it’s good business. Fewer bottlenecks, easier onboarding, and more people included in the system.
As more Australians turn to digital platforms for tax, super, insurance, and investment tools, this is an important factor in ID verification. And as services become more interconnected, the ability to securely share verified data across those touchpoints will become a defining advantage.
The Infrastructure for What Comes Next
Identity shouldn’t be a barrier. It should be a bridge. With digital solutions like ConnectID, we’re moving beyond paper-based processes designed for a pre-digital world. We’re building infrastructure that reflects how people actually live: mobile-first, privacy-aware, and expecting smarter services that just work.
This is the beginning; as digital identity continues to evolve, it will underpin not just how Australians engage with financial services, but how they access healthcare, education, and government support. We’re proud to help shape a safer, more inclusive future that’s truly built for everyone.
