Overview For many small to medium-sized enterprises (SMBs), the office phone system can be treated as a set-and-forget utility. Yet business needs have changed, particularly with the advent of hybrid work and rising customer service expectations, and traditional phone setups are starting to show their age.  Cloud-based PBX (Private Branch Exchange) systems are a compelling solution, offering flexibility, cost savings and scalability for SMBs ready to modernise. What is Cloud PBX? A cloud-based PBX is a virtual phone system hosted over the internet. Unlike traditional PBX systems, which rely on bulky on-site hardware and fixed phone lines, cloud PBX requires no physical infrastructure beyond a stable ...