In this episode, we sit down with Lisa Black, Director of Public Sector at Aeon Nexus Corporation, as she shares her perspectives on crisis leadership and organizational resilience when critical systems fail. Lisa draws from her extensive background leading government operations to highlight how real risk in a crisis is often less about technology and more about maintaining trust, clear communication, and effective decision-making under pressure. We explore the pitfalls of traditional and predictable crisis training, the importance of cross-training team members, and the value of embedding continuous improvement and consequence-based learning into daily operations. Lisa also discusses the crucial role ...