Melbourne, Australia – 10 February 2026 – Interactive, a leading Australian technology services provider is marking 15 years of partnership with Ansvar Insurance Ltd, a relationship built on trust, security and a shared focus on reducing risk across a highly regulated environment.
A leading insurance and risk specialist in Australia, Ansvar’s unique expertise has provided long-term support for organisations that care for people and communities. With a team of around 160 locally based employees, the organisation delivers tailored insurance solutions, specialist service and education initiatives designed to strengthen community resilience.
What began as hardware servicing and foundational technology support has evolved into a deeply collaborative, forward-looking partnership. Over the past decade and a half, Interactive has supported Ansvar through significant phases of modernisation. As Ansvar’s needs evolved, so did Interactive’s role, expanding to include device management, cloud transitions, security uplift and broader technology planning. This allowed Ansvar to focus on modernising without introducing unnecessary risk. Over the past decade and a half, Interactive has supported Ansvar through significant phases of modernisation.
“As a smaller insurance company, we still meet the same compliance requirements as the largest insurers,” said Heather Santin, Head of Technology & Operations at Ansvar. “That’s why the partnership with Interactive means so much to us. With them, we have a technology partner who understands what we need to achieve and can support us throughout.”
“Protecting our customers’ data is paramount,” Santin said. “They’re entrusting us with sensitive information, and we are extremely cautious about how we protect it. That’s where the synergy with Interactive has been so important, they also have a strong focus on security and risk management.”
Interactive Account Executive Christopher Thomas said the strength of the partnership is the ability to support Ansvar across its entire technology infrastructure, rather than through isolated projects.
“One of the powers of Interactive is having multiple services we can offer across a customer’s lifecycle,” Thomas said. “Over 15 years, you build a strong relationship and a deep understanding of the scope, the priorities and the outcomes you’re trying to achieve together.”
Thomas said Ansvar’s risk profile shapes every aspect of the work, with security and compliance central to all technology decisions.
“It starts with understanding what’s important to Heather and her team, but also what the business is trying to do,” he said. “Ansvar is heavily risk-averse, and rightly so. Our focus in every conversation is how we can help drive down risk while still enabling the organisation to move forward.”
Beyond operational support, Interactive works closely with Ansvar at a strategic level. The two organisations meet regularly, including regular roadmap sessions, intended to help align priorities and identify where Interactive can add the most value as Ansvar’s environment continues to evolve.
“That early engagement has been incredibly valuable for us,” Santin said. “We’re able to look at our roadmap, understand where Interactive is heading, and find the intersections. It means we can plan properly, rather than reacting later.”
“It’s not Interactive and Ansvar on different sides of the table,” she said. “It feels like one team working toward the same outcomes.”
Looking ahead, Interactive is supporting Ansvar to extract greater value from existing technology investments while continuing to strengthen security and resilience.
“It’s about getting more out of what you already have,” Thomas said. “That might be the tools in place, the services we’re already using or the budgets we have. The question is how we maximise value from a finite set of resources, and that’s where our focus is next.”
“For us, this is what a true partnership looks like,” Thomas said. “It’s about understanding the business, understanding the risk, and being there for the long term – not just for one project, but for the full journey.”
Find out more here: https://youtu.be/–Y_0prz2qk
About Interactive
Interactive is a leading Australian IT service provider. Established in 1988, we are renowned for delivering unparalleled expertise and impeccable service to the highest standards of security and compliance. Through our strategic alliances with leading global technology partners, we provide organisations with access to best-in-class solutions.
As a trusted technology partner for more than 2,000 customers, we deliver an integrated suite of managed and professional services in Cloud, Cyber Security, Data Centres, Business Continuity, Network Services, Systems Maintenance, Serviced Office, and Digital Workplace. Interactive is 600+ innovative people. Our customers trust us to hold their most important data, support their critical devices, and secure their systems,
so they can focus on growing their business. From manufacturing to finance, healthcare to entertainment, we support a wide range of organisations across many industries.
To find out more visit: interactive.com.au
