The perception of IT has undergone a remarkable transformation in recent years. What was once viewed primarily as a cost centre has transformed into a pivotal force driving business innovation and market leadership. This shift hasn’t just been about changing mindsets—it's about tangible results. Research shows that digital leaders deliver average annual total shareholder returns of 8.1% vs. 4.9% for laggards, highlighting the undeniable link between technological excellence and business success. It’s become clear that the most successful organisations share a common thread: they've mastered the art of leveraging IT advancements to achieve measurable business outcomes. And this mastery isn't accidental—it's...