Sydney, Australia – 1 May, 2025 – Workato®, the leading Enterprise Orchestration platform, announced the next phase of the Agentic Enterprise with Workato One. Workato One is the industry’s only platform that brings together everything organisations need to build and deploy secure, trusted, enterprise-ready agents with full business context across the core of the enterprise. The company also announced AgentX Apps™ , pre-built, domain-specific agentic apps that leverage agent-based interactions to orchestrate critical business processes across CRM, ERP , HR, and ITSM functions with enterprise context and governance, and two exciting industry partnerships, further cementing Workato’s position as a leader in the AI space.

“We’re seeing a growing appetite in the ANZ market for Agentic AI, but many businesses are realising that standalone agents without enterprise context or orchestration capabilities fall short. Workato One changes that by connecting agents, applications, and workflows into a unified, role-based AI experience,” said John Deeb, Field CTO, APAC, at Workato. “Our mission is to help businesses across the region to unlock the potential of AI at scale. With Agentic Orchestration, Workato ensures that AI isn’t just reactive, but a proactive, secure, and deeply integrated part of the way teams work everyday.”

“The construction industry is changing fast, driven by the rise of intelligent automation. With Workato, we can not only manage that change, but use it to drive competitive advantage,”  said Dominic Martens, Digital Engineering Manager at ICON. “Workato One empowers us to deploy, coordinate, and govern AI agents across our ecosystem—enabling staff to perform tasks, access data and ask intelligent questions, all from a single trusted platform, while saving leadership up to a week per month on reporting. It’s a step-change in how we work, and a signal of what’s ahead for construction and beyond.”

Becoming an Agentic Enterprise with Workato One

Workato One integrates components built around two core areas:

• Workato Orchestrate: Focuses on integrating and orchestrating data, applications, processes, and user experiences to deliver full enterprise context (knowledge, transactional, and process) in real-time and enterprise skills to predictably take multi-step actions (there are 635,000 such skills as part of Workato community and growing).
• Workato Agentic: Extending the Workato Orchestrate platform, it introduces a foundation to build and manage AI agents, that bring these enterprise skills and context in real-time), and the governance to execute business operations at the core of the enterprise.

And these deliver powerful new capabilities:

• Workato Agent Studio: Deploy, build, and manage pre-packaged, custom, or third-party agents in a central place.
• Workato Agent Hub: Build predictable, trusted workflows for consistent execution by AI agents.
• Workato Agent Acumen: Better business acumen across your entire enterprise through data insights from all apps, systems, and agents, proactive flagging and issue triage, and the ability to have agents or users ask any question.
• Workato Agent Trust: Built-in enterprise security and governance capabilities that give users unified governance across agents, processes, and systems and data privacy and security proven at scale.
• Workato Agent Orchestrator: Users will now have the ability to orchestrate any agent from anywhere ranging from CRM, ERP , and HR to IT, Finance, and custom agents from langchain, crew.ai, etc.
• Workato AIRO™ (AI-driven, Intent-based, Real-time Orchestrator): Any business user can now state a business operational problem to solve that AIRO can understand the intent and generate business orchestrations bringing the relevant apps, data, process, and teams in unison.
• Workato MCP (Model Context Protocol): Enables standardised access to 750,000  pre-built enterprise skills through Anthropic Claude for agents to orchestrate business actions, dramatically reducing time to value. Workato MCP enables secure cross-agent collaboration built on Workato One, any third-party agents, and MCP servers.

Ready-to-Deploy Agentic Apps

AgentX Apps are pre-built agentic applications that integrate with all your business applications for a complete enterprise context, take multi-step actions, and orchestrate workflows with enterprise-scale security and governance. These apps, powered by AI agents, are equipped to integrate seamlessly within key business functions and are built to support secure and agile operations. They include specialised applications tailored for teams including IT, sales, customer support, and more. AgentX Apps leverage advanced AI, enterprise context, and pre-built enterprise skills to transform your business functions dramatically. AgentX Apps available today include AgentX Sales, AgentX Support, AgentX IT, and AgentX CPQ.

“In today’s AI-first world, apps and platforms have only scratched the surface of what is possible with AI. Workato One takes AI from the fringes of organisations to deploying it at its core, transforming them into Agentic Enterprises, ” said Bhaskar Roy, Chief of AI Products & Solutions at Workato. “The Agentic Enterprise is about deploying secure, trusted agents to transform processes across the core of your business—accelerating innovation and ensuring long-term success. With Workato One and AgentX Apps, enterprises can realise the fastest return on their AI investments.”

Workato also announced a strategic alliance with Amazon Web Services (AWS) that integrates Workato One with Amazon Bedrock, combining the power, speed, and scale of Workato with AWS’s leading generative artificial intelligence (AI) capabilities. This alliance enables businesses to leverage advanced foundation models through a single platform, accelerating innovation while ensuring enterprise-grade security and privacy.

Named a Leader in the 2024 Gartner® Magic Quadrant™ for iPaaS, Workato enables enterprises to transform their business operations by orchestrating business processes end-to-end and operationalising AI across the entire organisation. Designed with best-in-class security and governance, scalability, performance, and availability, Workato’s low-code, no-code platform makes it seamless and faster for IT and business teams to orchestrate their applications, data, and experiences.

To read more about all of the announcements, visit here.

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by over 12,000 global customers, Workato empowers organisations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.