Stop Fraud Sooner — At the Edge
$2.74 Billion Lost to Scams in Australia - Why traditional Identity Security is not solving the problem. Australians lost a staggering $2.74 billion to scams in 2023, with a diverse range of tactics from investment scams to phishing. National Scam Report Recent breaches continue to rise, with the MediSecure incident this month, underscoring vulnerabilities that are being exploited. Gartner's predictions The critical need for integrated solutions to effectively combat these evolving threats. Convergence of Identity Management and Fraud Prevention into a unified solution to detect, anticipate, and neutralise fraud at its inception is essential. We believe this information is crucial for understanding the current landscape of digital security and fraud prevention.
Posted: Tuesday, May 28
Stop Fraud Sooner — At the Edge
In an era where digital transactions are ubiquitous, the alarming rise in AI-enhanced scams demands urgent and robust fraud prevention strategies. According to the recent National Scam Report, Australians lost a staggering $2.74 billion to scams in 2023, with 73.6% of losses attributed to the top five scams: $1.3 billion from investment scams, $256 million from remote access scams, $201.1 million from romance scams, $137.4 million from phishing, and $91.6 million from payment redirection frauds. Although this marks a slight decrease from $3.1 billion the previous year, the number of reported scams has surged by 18.5%, with an estimated 30% of scams still going unreported.

These figures underscore the escalating challenges in fraud prevention, exacerbated by recent breaches like the MediSecure incident, where sensitive customer information was compromised due to cyber attacks.”In the digital age, our identities are our most valuable assets, yet they are increasingly targeted by sophisticated fraud tactics,” states Richard Metcalfe, Vice President APJ, Transmit Security. “Embracing integrated solutions that detect, anticipate, and neutralise fraud at its inception is essential.”

Rising Threats to Identity Infrastructure

Gartner’s predictions highlight an increase in attacks targeting “identity fabrics” due to vulnerabilities within CIAM systems. Analysts have pointed out that “fragile identity infrastructure is often the result of incomplete, misconfigured, or vulnerable elements within the identity fabric.” These weak points can allow cybercriminals to penetrate sensitive systems, executing attacks ranging from data theft to ransomware. For instance, the breach at Nissan Australia, where attackers accessed sensitive customer data, demonstrating the high stakes involved.

“The strategic position of CIAM in the enterprise security stack makes it a prime target.  Metcalfe notes. “Recent breaches at large identity management firms underscore their importance. This trend marks a significant shift in the threat landscape, emphasising the critical need for resilient identity infrastructures.”Digital identity has become an integral component of our business infrastructure, and when compromised, it puts everything from business continuity to brand reputation at significant risk.” These incidents underscore the necessity for robust security measures to protect digital identities effectively.

Richard Metcalfe, VP Sales – APJ

Richard Metcalfe, VP Sales – APJ

Shifting Security Priorities

The traditional separation between identity management and fraud prevention has proven inadequate against the sophisticated landscape of cyber threats.  Identity is not just the new perimeter; it’s the frontline of cyber defence. The elements of Customer Identity and Access Management (CIAM)—people, processes, and technology—serve a critical role in safeguarding our digital lives. “CIAM systems, when they fail, create catastrophic ripple effects impacting everything from productivity to personal safety in critical sectors like healthcare and utilities,” Metcalfe explains. “As digital identities and CIAM infrastructures become prime targets, their security cannot just enhance efficiency and user experience but must actively defend against cyber threats.”

The Imperative of Cyber-Resiliency

Legacy CIAM systems, designed primarily for productivity, now face the challenge of modern cyber threats. These systems must evolve from merely facilitating access to becoming robust defenders against adversarial attacks. This evolution requires a shift in focus towards comprehensive security that includes adversarial thinking and resilience against sophisticated cyber threats.”CIAM must transition from an efficiency-driven model to one that prioritises security at its core. This shift is essential to protect digital identities and maintain the integrity of our digital ecosystems,” asserts Metcalfe. “Moving forward, CIAM solutions need to integrate advanced threat detection and response capabilities, enabling them to identify and mitigate threats in real-time. This approach ensures that CIAM systems are not just gatekeepers but active defenders against cyber threats.”

Balancing Productivity with Protection

The convergence of identity management and fraud prevention into a single, orchestrated platform is no longer optional—it is a necessity. This integration enhances user experience while providing a holistic view of security, enabling enterprises to detect and mitigate fraud more effectively. “By consolidating CIAM and fraud prevention, we not only eliminate security gaps but also streamline operations, significantly reducing costs and enhancing compliance with regulatory standards like the Scam Safe Accord,” Metcalfe emphasises. This strategic consolidation is vital for protecting digital assets while maintaining operational efficiency and customer trust.

“Our collective mission must be to redefine fraud management, combining customer identity management, verification, and fraud prevention into a unified strategy. This not only protects digital assets but also strengthens customer trust,” concludes Metcalfe.

As we continue to combat fraud, embracing a unified, AI-driven approach to identity and fraud management is crucial for securing our digital futures. The integration of advanced threat detection and response capabilities ensures that CIAM systems are not merely gatekeepers but active defenders against cyber threats, pivotal in the ongoing fight against fraud.

About Transmit Security

Transmit Security is a leading innovator of AI-driven customer identity-security — delivering a fusion of identity management, identity verification and fraud prevention in a single, consolidated platform. Best-of-breed, modular services also provide identity orchestration, authorisation and phishing-resistant authentication with passwordless MFA and passkeys plus an added passkey security layer. Out-of-the-box use case solutions solve difficult security challenges while minimising complexity and costs, enabling customers to implement the services they need and pay only for what they use. Resilient, enterprise-class architecture with built-in AI-powered security ensures uptime for organisations serving over 100M customers. It’s why Transmit Security is trusted by Fortune 500s, including 7 ‘top 10’ US banks. Discover more at

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