More than Half of Australian Organisations Plan to Increase Their Investment in “Human-Centred” Software Design in the Next Year, According to Progress Research Study
The survey reveals the rising importance of human-centric design as a means for driving inclusive business practices
Posted: Wednesday, Apr 10
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  • More than Half of Australian Organisations Plan to Increase Their Investment in “Human-Centred” Software Design in the Next Year, According to Progress Research Study
More than Half of Australian Organisations Plan to Increase Their Investment in “Human-Centred” Software Design in the Next Year, According to Progress Research Study

Sydney, Australia – April 10, 2024—Progress (Nasdaq: PRGS), the trusted provider of infrastructure software, today announced the results of its global survey, “Human-Centered Software Design: A State of the Marketplace Report.” Sponsored by Progress and conducted by independent research firm Insight Avenue, the survey is based on interviews with more than 700 application developers and IT decision-makers worldwide. The purpose of the survey is to offer insights into businesses’ approaches and levels of maturity in building human-centric applications amidst the increasing importance of accessibility. The full report and findings can be found here.

Human-centered application development refers to building applications and websites that are easy and comfortable to navigate across a diverse community of users. They should address the specific needs of people, including those with differing abilities, demographics and personality factors as well as diverse language and cultural backgrounds and more.

Although nearly every organisation participating in the research acknowledged the importance of human-centric app development, a wide disparity existed between intent and action. While the entirety (100%) of Australian respondents stated it was important, only 24% are currently addressing the issue through tools, training and policy. As barriers, the respondents mentioned lack of in-house skills in this area (38%), complexity and lack of agility (36%) and difficulty measuring whether something is human-centric (34%).

The survey findings also show:

  • 64% of Australian respondents consider building human-centric applications more important than it was two years ago, driven by a combination of business considerations and cultural shifts
  • 38% stated it is a major need and plan to invest in human-centric applications in the next 12–18 months
  • 78% said it was harder to retrofit inclusion and accessibility into existing applications than factoring them into new applications from the start
  • An average of only 27% of current applications in surveyed Australian organisations are estimated to meet accessibility requirements
  • 46% of those surveyed said that the industry as a whole need to address issues surrounding regulation

The survey results also show that organisations are losing ground to competitors because of confusion around the tools and processes needed to proactively create human-centric design. Various tooling solutions were referenced by survey respondents, including AI and machine learning, chatbots, assistive technology for motor disabilities, color contrast checking and more. In addition, to make further inroads, organisations need training, improved collaboration and cost-effective approaches. They need to identify and work with partners and suppliers who prioritise essential protocols and metrics around inclusion and accessibility.

“Creating human-centric digital experiences means personalising experiences and tailoring them to both people and their context, so they are as relevant as possible. It also means making those experiences accessible to a broader range of people with a broader range of needs and abilities,” said Loren Jarrett, EVP & GM, Digital Experience, Progress. “At Progress, we are committed to helping organisations proactively invest to build more inclusive, contextual and tailored digital products.”

The survey “Human-Centered Software Design: A State of the Marketplace Report” was conducted in 13 countries across North America, Latin America, Europe and Asia.

About Progress

Progress (Nasdaq: PRGS) provides software that enables organizations to develop and deploy their mission-critical applications and experiences, as well as effectively manage their data platforms, cloud and IT infrastructure. As an experienced, trusted provider, we make the lives of technology professionals easier. Over 4 million developers and technologists at hundreds of thousands of enterprises depend on Progress. Learn more at


Progress is a trademark or registered trademark of Progress Software Corporation and/or its subsidiaries or affiliates in the U.S. and other countries. Any other names contained herein may be trademarks of their respective owners.

Press Contact – ANZ

Krissie Vitasa
+61 434 131 579

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