SYDNEY, AUSTRALIA, 23 April, 2026 – EXL [NASDAQ: EXLS], a global data and AI company, announced a strategic collaboration with Google Cloud to accelerate AI-led transformation and drive measurable business outcomes for clients globally, including across Australia and the broader Asia-Pacific region..

As organisations across Australia increase investment in artificial intelligence and cloud modernisation, the need to translate these technologies into real business outcomes is becoming more urgent. Cloud migration continues to accelerate, with an estimated 75% of workloads now expected to be cloud-based, and more than half of organisations using AI.  This collaboration positions EXL and Google Cloud to support that shift from experimentation to scaled implementation.

EXL will collaborate closely with Google Cloud to help clients scale enterprise AI, turn data into strategic assets, and drive cloud modernisation across priority markets and industries. This effort will accelerate EXL’s Google Cloud practice by expanding capabilities across key growth areas, supporting expansion into new markets, and deepening co-innovation and go-to-market execution. 

Through this collaboration, EXL will expand its portfolio of Google Cloud-powered AI solutions to help organisations modernise and transform customer engagement and operational processes in financial services, healthcare and life sciences, and utilities and retail – sectors undergoing significant digital transformation across Australia and APAC.

“EXL’s performance as a managed partner reflects the strength of pairing deep domain expertise with strong execution in data, analytics, AI and cloud transformation,” said Erez Wohl, managing director, System Integration Partnerships, Google Cloud. “EXL has demonstrated capabilities across data, AI and customer experience. We look forward to deepening our collaboration as a global strategic services partner.”

EXL has developed advanced frameworks and accelerators that help organisations analyse, optimize and redesign customer interactions and business workflows. These capabilities enable clients to identify opportunities for AI adoption, streamline implementation and improve productivity through data-driven insights.

EXL recently deployed an AI-enabled solution developed using this framework for a Fortune 500 healthcare client, which transformed complex benefit management workflows and automated key processes. The solution supports efficient, transparent and accurate processing of millions of claims while reducing manual effort and accruing significant cost savings to the client. EXL is currently delivering AI-led transformation initiatives across clients in banking, utilities and healthcare, including organisations navigating increasingly complex regulatory and customer environments in APAC. 

For organisations across Australia and the broader region, the ability to operationalise AI at scale, while maintaining governance, trust and performance, remains a key challenge.

“This collaboration enables us to scale innovation faster, deepen our Google Cloud capabilities and deliver measurable business impact for our clients worldwide,” said Vishal Chhibbar, executive vice president, chief growth officer and head of international growth markets at EXL. “EXL’s collaboration with Google Cloud is helping clients reimagine their workflows by leveraging the transformative power of data and agentic AI.”

EXL’s recognition was driven by its ability to demonstrate business value at scale, supported by more than 800 AI-technical specialists trained across Google Cloud’s advanced AI solutions. The company also demonstrated strong momentum through marquee client wins, a robust customer experience pipeline, disciplined partner governance, and close alignment across executive, product and field teams. 

The collaboration is expected to support organisations across APAC as they move from AI experimentation to scaled, outcome-driven implementation.

 Learn more about how EXL collaborates with Google Cloud here.

About EXL  

EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have approximately 65,000 employees spanning six continents. For more information, visit www.exlservice.com.