NinjaOne has announced expanded capabilities to help IT teams improve users’ experiences with their devices. The new use cases include self-service workflows, end-user dashboards, and user-centric automations to make organisations and their employees more efficient and productive.

IT leaders are increasingly focusing not only on improving how they manage, secure, and control devices but also on how to utilise endpoint usage and performance data to improve the digital employee experience (DEX). Employees rely on devices to get their work done efficiently and, in turn, drive organisational success; these devices must be secure, easy to use, and reliable. According to Gartner®, “By 2026, 50% of digital workplace leaders will have established a DEX strategy and tool, up from 30% in 2024.”*

NinjaOne’s expanded offerings help IT and MSP teams improve the digital employee and user experience with:

• Intelligent Self-Service: Comprehensive web and mobile portals allow users to resolve common IT needs independently – from file recovery to software installation – reducing wait times and IT workload through automated request handling.
• People-First IT Management: User-centric dashboards and workflows prioritise employee experience over device management, helping IT teams better understand and address individual needs to maximise productivity.
• Proactive Experience Management: Real-time endpoint monitoring with automated remediation capabilities lets IT teams identify and resolve issues before they impact users, often without manual intervention to ensure consistent, simple technology experiences.

“With a hybrid workforce and growing number of devices we manage, ensuring our employees have a positive digital experience is a critical element of our organisation’s success,” said Joann Dewwealth-O’Brien, Senior Technology Manager at Rare. “NinjaOne helped us be more proactive in addressing end-users’ IT needs with intuitive dashboards that give us insights about device health and self-service tools for employees. We’ve saved countless hours across the organisation and improved employee engagement, making our company more productive across all our teams.”

“NinjaOne is a natural fit for addressing digital employee experience use cases. Supporting end user productivity is what drives IT activities – DEX takes us the last mile in validating that end users are getting what they need,” said Rahul Hirani, SVP of Product Management at NinjaOne. “With NinjaOne, customers can gain real-time and holistic visibility into their managed devices, monitor and get alerts on disruptions to user activity, and carefully control changes across their IT estate.