In this episode, we are joined by Rachael Greaves (CEO and Co-Founder at Castlepoint Systems) as she sheds light on the far-reaching consequences of records mismanagement and the integration of artificial intelligence (AI) in decision-making processes. The discussion delves into the ramifications of mishandling information, the advent of new privacy regulations, and the imperative need for efficient records governance in the age of evolving technology.

Rachael highlights the need for a new approach to managing information, acknowledging the challenges of audits and their impact on users and systems. She emphasised the potential of AI technology in managing information and its effects on regulators and businesses, particularly as noncompliance in audits and increased pressure from regulators due to cybersecurity and privacy concerns become prevalent.

Rachael Greaves is CEO and Co-Founder at Castlepoint Systems, and has consulted on large-scale records, security and audit projects in government and regulated industries with complex integrated environments. Rachael’s credentials include: Certified Information Systems Auditor (CISA), PRINCE2 (Practitioner), Certified Data Privacy Systems Engineer (CDPSE) ITIL v3 (Foundation), AIIM Certified Information Professional (CIP), and AIIM SharePoint Information Management Specialist. She is also an IIBA member.