Ramon Pinero is the Vice President and General Manager, Product and Services, BlackBerry AtHoc, where he oversees all aspects of the critical event management business. With more than 20 years of experience in crisis/emergency management (CEM) technologies, Ramon brings a deep understanding of both product development and customer success. With a passion for technology and deep roots in emergency response, Ramon continues to advance BlackBerry AtHoc's position as the market leader. He is focused on driving strategy, fostering innovation, and enabling AtHoc's technology to make an even greater impact - helping more organisations increase their resiliency and save lives through fast, accurate communications before, during, and after critical situations.